TERMS & CONDITIONS

Last Updated: September 20, 2026

Welcome to Crush Love Dog. These Terms & Conditions govern your use of the Crush Love Dog website, crushlovedog.com, and your purchase of products through our website.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

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1. ABOUT CRUSH LOVE DOG

Crush Love Dog is a small-batch dog treat business offering dehydrated and/or freeze-dried dog treats made from animal proteins and other ingredients.

Our products are prepared in small batches and are made to order whenever possible. Because of the nature of our products and our small-batch process, the appearance, size, shape, color, texture, and weight of individual treats may vary.

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2. MADE-TO-ORDER PRODUCTS

Our treats are prepared specifically for customer orders. Once an order is placed, we may begin preparing and processing the product.

Because our products are made to order, orders cannot be canceled once preparation has begun.

We do not accept returns or provide refunds simply because a customer changes their mind, their dog does not like a particular treat, or the customer ordered the wrong product.

Please review your order carefully before submitting your purchase.

For our complete refund information, please see our Refund Policy.

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3. PRODUCT INFORMATION

We make every effort to provide accurate descriptions, photographs, ingredient information, preparation information, and product weights on our website.

However, because our treats are naturally sourced animal products and are prepared by hand, individual pieces may differ in:

• Size

• Shape

• Color

• Texture

• Thickness

• Weight

• Appearance

Product photographs are intended to provide a general representation of the product and may not exactly match the treats you receive.

Net weights are provided as applicable, but individual pieces may naturally vary.

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4. INGREDIENTS AND ALLERGIES

Ingredients for each product are listed on the product page and/or product packaging.

Customers are responsible for reviewing ingredient information before purchasing and for determining whether a product is appropriate for their individual dog.

If your dog has known food allergies, sensitivities, dietary restrictions, or other special dietary needs, please consult your veterinarian before introducing a new treat.

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5. PET SAFETY

Crush Love Dog treats are intended for dogs and should be given as treats, not as a substitute for a complete and balanced diet.

Dogs have different chewing habits, sizes, ages, and dietary needs. Treats should always be given with appropriate supervision.

Always supervise your dog while giving treats.

Customers are responsible for selecting treats appropriate for their dog's size, age, chewing habits, and individual needs.

Treats should be stored according to the instructions provided on the packaging.

If you have questions about whether a particular product is appropriate for your dog, consult your veterinarian.

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6. NO MEDICAL OR VETERINARY CLAIMS

Information provided on our website regarding ingredients or potential nutritional characteristics is intended for general informational purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Crush Love Dog does not provide veterinary or medical advice. If your dog has a medical condition or special dietary requirement, please consult your veterinarian.

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7. ORDERS AND PAYMENT

When you place an order through our website, you agree to provide accurate and complete information, including your name, shipping address, billing information, email address, and any other information necessary to process your order.

You are responsible for reviewing your order before completing your purchase.

We reserve the right to refuse or cancel an order when necessary, including in circumstances involving product availability, pricing errors, suspected fraudulent activity, or other issues that may prevent us from properly fulfilling an order.

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8. PRICING

Prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors, product descriptions, or other inaccuracies on the website.

Any applicable taxes, shipping charges, or other fees will be presented during the checkout process when applicable.

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9. SHIPPING AND DELIVERY

Orders are prepared and shipped according to the shipping information provided at checkout.

Customers are responsible for providing an accurate shipping address.

Crush Love Dog is not responsible for delays, loss, theft, or damage caused by the shipping carrier after an order has been shipped, although we will do our best to assist you if a shipping issue occurs.

For local customers, delivery or pickup options may be available where offered on the website.

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10. PRODUCT AVAILABILITY

Because we operate as a small-batch business, certain products may occasionally be unavailable.

We reserve the right to modify, discontinue, or temporarily suspend any product without notice.

If an ordered product becomes unavailable and we are unable to fulfill the order, we will contact the customer regarding the order.

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11. WEBSITE USE

You agree to use this website only for lawful purposes.

You may not use the website to:

• Violate any applicable law or regulation

• Attempt to gain unauthorized access to the website or its systems

• Interfere with the operation or security of the website

• Submit false or misleading information

• Copy, reproduce, or use website content without permission

• Use the website in a manner that could harm Crush Love Dog or its customers

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12. INTELLECTUAL PROPERTY

All content appearing on the Crush Love Dog website, including but not limited to logos, names, photographs, graphics, illustrations, product descriptions, written content, designs, and other original materials, belongs to Crush Love Dog or is used with permission.

You may not copy, reproduce, modify, distribute, sell, or otherwise use our original content without prior written permission.

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13. PHOTOGRAPHS AND CUSTOMER CONTENT

If you voluntarily submit photographs, reviews, testimonials, comments, or other content to Crush Love Dog, you grant us permission to use that content for business and promotional purposes, unless otherwise agreed upon.

We will not knowingly use personal information in a manner inconsistent with our Privacy Policy.

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14. WEBSITE ACCURACY

We make reasonable efforts to keep the information on our website accurate and current. However, we do not guarantee that all website content will always be complete, accurate, current, or free from errors.

We reserve the right to correct errors and make changes to website content, products, pricing, or availability at any time.

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15. THIRD-PARTY SERVICES

Our website may use third-party services for payment processing, website hosting, shipping, analytics, email, or other business functions.

Your use of those services may also be subject to the terms and policies of the applicable third-party provider.

Crush Love Dog is not responsible for the policies, practices, or availability of third-party websites or services.

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16. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Crush Love Dog will not be responsible for losses or damages arising from the misuse of our products, failure to supervise a dog while consuming a treat, failure to follow product storage or feeding instructions, or the use of a product contrary to the information provided on the product packaging or website.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

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17. CHANGES TO THESE TERMS

We may update or modify these Terms & Conditions from time to time.

Any changes will become effective when the updated Terms & Conditions are posted on this website.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

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18. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to Crush Love Dog and its business operations, without regard to conflict-of-law principles.

Any dispute shall be handled in accordance with applicable law.

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19. CONTACT US

If you have questions regarding these Terms & Conditions, your order, or our products, please contact us:

Crush Love Dog
Email: info@crushlovedog.com
Website: crushlovedog.com

We are a small-batch business, and we genuinely appreciate your support and the opportunity to make something special for your dog.